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Shipping & Returns Policy

Shipping & Returns Policy


Shipping Policy

 

Thank you for visiting and shopping at UnderwearParadise.com Following are the terms and conditions that constitute our Shipping Policy.

Shipping Policy

 

Shipment processing time

 

All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

 

Shipment method

Estimated delivery time

Shipment cost

Standard

5 - 7 business days

$ 4

Free Over 75 Euros

5 – 7 Business Days

 

 

 

 

Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

UnderwearParadise is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

UnderwearParadise is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

 

Returns

 

You have 30 calendar days to return an item from the date you received it.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Your item must be in the original packaging.

 

Your item needs to have the receipt or proof of purchase.

 

 

Refunds

 

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

 

If your return is approved, we will initiate a refund to your credit card or original method of payment.

 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

 

Shipping

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

 

Contact Us

 

If you have any questions on how to return your item to us, contact us at info@underwearparadise.com

 

 

Cancellation Policy

Customer must cancel within 24 hrs of placing the order. Customer will not incur on any charges by cancelling